We are a group of thought leaders that want to bring back people focused workplaces. With AI, automation, and remote focused workforce, we are leaving out the most important part-what the consumer wants. Automation is great when it is used to make the customer experience better. It should not be used to erase human interaction, offer blanket answers to customer issues, and built to only serve the business. If we don’t want jobs to be lost to AI, then we need to be training employees to be valued assets to the customer journey. We need to be building strong teams that enjoy their work so they’re not focused on a side hustle. Strong cultures internally that provide an unforgettable customer journey, will always be the companies that have longevity and high profit margins.

You’re not just hiring a consulting firm, you’re investing in training that will transform your business to make it not only more enjoyable, but unforgettable, viral, profitable, and scalable.

Our consultants, and resources come from over 30 years in retail & service based businesses, that saw growth year after year, perfect scores from clients, with business degrees, & six & seven figure earnings. We are the people who have done the work, started from scratch and built businesses that grew profit while keeping the customer as the center metric for success.

Many of our experts have over 30 years in retail, hospitality and service based businesses that have old school knowledge blended with technology stacks that improve the customer journey.