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This service provides 1-2 visits at various times/days to observe what it’s like to engage with the business. A consultant calls or visits the business, inquires about products/services, attempts to purchase or does purchase, and prepares a report about the experience. Depending on the initial call with the business, several points will be investigated such as greeting, knowledge, professionalism, sales ability, customer service standard, upsell capability, etc.
This service provides 1-2 visits at various times/days to observe what it’s like to engage with the business. A consultant calls or visits the business, inquires about products/services, attempts to purchase or does purchase, and prepares a report about the experience. Depending on the initial call with the business, several points will be investigated such as greeting, knowledge, professionalism, sales ability, customer service standard, upsell capability, etc.