People Focused Business Solutions
Unleash your company's next level by integrating an unmatched people focused framework that retains employees and has clients sending referrals for FREE.
Choose which path makes the most sense for you at this time.
Choose this subscription if you want general information on how you can improve your life, skillset, career, vision in order to become the version of you that you know you can be. If you’re ready for direct, thought provoking questions, information and encouraging resources, you just might love it here. If you’re interested in a more in depth, one on one coaching process, please reach out via our contact form on the About Page.
We understand it is tough to know who to trust. This subscription is an entry point to learn great strategies to use in your business while getting to know who we are first before signing up for any of our services. One idea from this subscription could set your business on an entirely new path.
Additional Services
This service provides 1-2 visits at various times/days to observe what it’s like to engage with the business. A consultant calls or visits the business, inquires about products/services, attempts to purchase or does purchase, and prepares a report about the experience. Depending on the initial call with the business, several points will be investigated such as greeting, knowledge, professionalism, sales ability, customer service standard, upsell capability, etc.
This service is offered for business looking for an entry level introduction to staff about best customer service practices. If your staff has never had any type of formal training, and are mostly under the age of 40, this is a great training to start with. This training focuses on phone etiquette, proper attire for the business, how to properly engage with clients via text, email and/or in performance skills, and any specifics from the leadership team. Cost is per staff person.
When you are ready to conduct a deep dive into the workings of your specific business, we can provide individual coaching services. This is great for the business owner that has simply drifted off course, has grown faster than predicted, or loves the work but isn’t great at handling the business aspects such as book keeping, hiring, marketing etc. Maybe none of this describes exactly where you’re at, but you just want to speak with us directly to discuss your situation. These calls can vary in price and packages and hourly will be discussed on the first call. The initial call is 45 minutes for $175.00. I f you prefer, just an introduction to who we are, please contact us via the form on our About page. There is no charge for this call.
Why Make It Better?
Because after years of owning and working in retail and service based business, we know how to create thriving cultures, teach customer service and sales, coach leadership-all for the benefit of improving the 9-5 hours. If you must be in the office, you might as well make it rewarding-dare we say FUN?!
The more fulfilling our lives are, the happier we will interact with one another. No one should dread going to work everyday, struggle financially or lose customers. There is a better way, a people focused way, to enjoy life while earning money.
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It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Whatever your “thing” is, let’s figure out how to add more of that to your life or business.
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When you discover a solution to a problem many people have, and you deliver it in an authentic, appealing, value driven way, you will always be able to earn money.
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Once you’ve figured out the best way to succeed at “your big idea”, its time to teach others. You can build a second business or scale your original by streamlining procedures, adding on features/benefits, or duplicating your process.
Humanize Your Business
Your CPA can help analyze numbers, your attorney- the legal stuff, but who is training best customer service and employee retention skills? You assume when hiring certain positions that people come with certain skills, but you need to train them, your way! Let's integrate your vision into the sales, leadership, & customer service trainings so everyone delivers top notch service and loves to be a part of something GREAT!! -
What got you here may not get you there. Once established, it’s time to streamline processes, integrate automating, BUT, we also need to make sure the foundation & the vision are defined and trained so it spills into everything you and your employees do.
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You don’t just train processes and skills one time, you repeat it, upgrade it, refine it, until everyone in the group offers a consistent, professional service that translates to customer retention.
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Once the foundation, vision, processes are in place, now that same framework can be duplicated in multiple locations, ideas, or income streams. Growing too fast without this will only result in wasted time, money and resources.
Our brand vision
Make it Better explores how behavior, leadership and service standards influence consumer trust, reputation and long term success. We train people, not spreadsheets.
Our pioneering approach challenges boring classroom training & humanizes it by empowering employees, leveling up leadership, with the outcome providing loyal, repeat customers. Learn more